A bit too harsh on details of delivery man.
Should have different type of defect instead of wrong size, wrong color etc.
The details of the delivery man could also be his appearance, not just his personality and actions.
Vase was not designed properly? How would Emily know that the vase was not this design from the start? You guys should have emphasize what is vase was not designed properly.
The details of the delivery man should incude his appearance
Details of deliveryman, such as appearance, language, and where it was delivered to.